Position Title: Client Support Specialist

DEPARTMENT: Customer Support

Job Summary

We are a progressive Technology & Services Company in the Affordable Housing and Community Development Markets. Our mission and vision of corporate social responsibility while providing the best tools and services to our customers and markets make us one of the leading companies in South Florida.

We are a progressive Technology & Services Company in the Affordable Housing and Community Development Markets. Our mission and vision of corporate social responsibility while providing the best tools and services to our customers and markets make us one of the leading companies in South Florida.

 

Major Duties and Responsibilities

• Provide proactive customer support.
• Responsible for understanding how each client account is using the HDS solutions. 
• Responsible for understanding the client business programs and how to apply them in our solutions.
• Act as the liaison between end-customers, internal customers, and the product team.
• Update HDS Ticket and CRM system efficiently, including customer accounts.
• Coordinate with other Client Specialist corporate initiatives and standardization of processes and solutions.
• Responsible for release planning preparation and execution.
• Participate in the creation of the product Webinars and Working Groups.
• Participate in the production of system training videos.

Work Experience

• Four-year degree or four years’ experience in customer relations or project coordination.
• Experience with the Affordable Housing industry is a plus.
• Understanding of agile software development methodologies a plus.
• Working Knowledge of Microsoft Office product suite and Windows operating systems required.

Key Competencies

• Decisive, self-motivated, and capable of managing multiple projects and deadlines.
• Team player with the ability to work in a collaborative environment.
• Excellent organization, time management, and communication skills.
• Excellent interpersonal skills, ability to work with diverse personality types.
• Strong analytical and problem-solving skills with close attention to detail.
• Unwavering patience and the ability to interact with all users pleasantly and courteously are absolute necessities.